Politique de remboursement

Effective Date: September 3, 2026

At ikzx0s-8d.myshopify.com (operated by Espace Voyages Brussels), we recognize that choosing the right care essentials for your baby is a deeply personal process. Our baby diapers, tender wet wipes, and protective bibs are crafted to provide gentle comfort and uncompromised hygiene. If a product does not meet your expectations, we stand behind our collection with a clear, reliable, and supportive return process.

1. 30-Day Satisfaction & Return Period

We offer a 30-day return policy, giving you 30 days from the moment your shipment is delivered to request an exchange or refund.

To maintain strict hygiene and health safety standards for infants, returned items must comply with the following criteria:

  • Diapers & Disposable Wet Wipes: Packages must be unopened, completely sealed in original factory wrapping, and untampered with. Opened packs of sanitary products cannot be accepted under any circumstance.

  • Babies' Bibs & Cloth Accessories: Articles must remain unwashed, unused, and free of household scents or stains, complete with original tags and packaging.

  • Proof of Purchase: A digital receipt or original order confirmation email must accompany your request.

2. Simple Steps to Submit a Return

  1. Initiate Request: Reach out to our dedicated support representative, Didier Hocq, via email at [email protected]. Please state your full name, order number, and specific items you wish to send back.

  2. Receive Authorization: Upon review (usually within 24–48 hours), our team will issue a Return Merchandise Authorization (RMA) along with complete shipping guidance.

  3. Dispatch Package: Safely enclose the products in sturdy packaging to prevent damage during transit, and send them directly to our designated facility:

    Physical Return Location:

    Rue du Bois du Bosquet 67

    Attn: Customer Care / Didier Hocq

    Espace Voyages Brussels

3. Return Freight & Responsibility

  • Customer-Initiated Returns: If you are returning items due to buyer's remorse, accidental orders, or changing nursery needs, you will be responsible for the postage costs. Return shipping costs are non-refundable. We recommend choosing a carrier that offers shipment tracking or insurance, as we are not liable for packages lost in transit.

  • Damaged or Incorrect Shipments: Should your package arrive with defective items, damaged packaging, or incorrect products, notify us within 48 hours of delivery at [email protected]. We will promptly cover all return expenses or issue an immediate replacement at no extra charge.

4. Refund Processing & Timelines

  • Quality Verification: Every returned shipment undergoes a manual inspection upon arrival at our warehouse to confirm sealed hygiene conditions.

  • Notification: We will notify you via email regarding the approval or rejection of your refund request.

  • Credit Issuance: Approved refunds are automatically credited back to your original payment method within 5 to 7 business days. Note that financial institutions may take extra time to reflect the statement credit.